Available Mon-Fri, 9am-6pm ET  |  Call 800-970-1964

800.970.1964   |   Contact Us   |   Client Portal
Schedule Appointment

Client Care Team

Lets face it…Medicare isn’t always smooth sailing. There will be issues that come up in the future where you need assistance. Unlike the giant call centers of insurance agents who sign you up and *poof* are never heard from again, at The Medicare Family…our commitment to our clients only begins when we assist with picking out a plan for you.

How Client Care Can Help

Some things we can help with:

  • Ordering new ID cards
  • Updating your address
  • Claims support
  • Finding Providers within your Network
  • Rate shopping your Medicare Supplement plan when you get a rate increase

This exists as a resource to our Policyholders, so if you haven’t already, click here to schedule an appointment with our team to see how we can help you.

FAQs

Can you help me file a Medicare claim?

Yes!

Summary

Our Client Care team is at your service. If you’re a current client of The Medicare Family, reach out to us!

Sylvia Gordon, aka Medicare Mama®, is an expert on all things Medicare and Social Security. She is the 2nd Generation here at The Medicare Family and has served on the advisory boards of major insurance companies like UnitedHealthcare®, Cigna, and Anthem. In her free time, she can be found taking care of her animals (dogs, goats, peacocks, chickens), and reading a good book. Learn More.
5-stars
5-Star Rated

“This was the best experience I’ve ever had dealing with Medicare information.” – Darrell P.

Read Our Reviews (3,500+)

New Book
View on Amazon
About Us

For 40 years, our family has been helping seniors understand their Medicare benefits and find the best plan for their unique situation – the best part? Our service is always 100% free to you!

Learn More

Wouldn’t this be

Easier on video?

Reading about Medicare can be confusing . . . That’s why we took all the important parts and put them into an easy, free video. 

Watch Now

Get Our FREE Medicare & Social Security Cheat Sheet 

Download this FREE printable cheat sheet to get the information you need in one place. You’ll never worry about forgetting a number, date, or deadline again. UPDATED FOR 2025!

Download Now

Popular Articles

Beginner's Guide to Medicare

Learn how Medicare works, when and how to sign up, and a breakdown of all the coverage options in this easy guide.

3 Common Medicare Mistakes

There are several severe penalties to make sure you avoid when dealing with Medicare. If you get them, they can stay with you for life.

Medicare Costs for 2025

The costs for Medicare change each year. In this article we break down the costs for Medicare premiums and co-pays.

Schedule Appointment

© 2025 The Medicare Family. All Rights Reserved.

Owned by: ESG Insurance LLC. This website is not connected with the federal government or the federal Medicare program. The purpose of this website is the solicitation of insurance. We do not offer every plan available in your area. Currently we represent 31 organizations which offer 3,740 products. Please contact Medicare.gov or 1-800 MEDICARE or your local State Health Insurance Program to get information on all of your options.

Privacy Policy ∙ Terms of Use ∙ Accessibility

Facebook Tiktok Instagram Youtube
Schedule Appointment

© 2025 The Medicare Family. All Rights Reserved.

Privacy Policy ∙ Terms of Use ∙ Accessibility

Owned by: ESG Insurance LLC. This website is not connected with the federal government or the federal Medicare program. The purpose of this website is the solicitation of insurance. We do not offer every plan available in your area. Currently we represent 31 organizations which offer 3,740 products. Please contact Medicare.gov or 1-800 MEDICARE or your local State Health Insurance Program to get information on all of your options.