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Client Care Team

Lets face it…Medicare isn’t always smooth sailing. There will be issues that come up in the future where you need assistance. Unlike the giant call centers of insurance agents who sign you up and *poof* are never heard from again, at The Medicare Family…our commitment to our clients only begins when we assist with picking out a plan for you.

How Client Care Can Help

Some things we can help with:

  • Ordering new ID cards
  • Updating your address
  • Claims support
  • Finding Providers within your Network
  • Rate shopping your Medicare Supplement plan when you get a rate increase

This exists as a resource to our Policyholders, so if you haven’t already, click here to schedule an appointment with our team to see how we can help you.


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Our Client Care team is at your service. If you’re a current client of The Medicare Family, reach out to us!

Sylvia Gordon, aka Medicare Mama®, is an expert on all things Medicare and Social Security. She is the 2nd Generation here at The Medicare Family and has served on the advisory boards of major insurance companies like UnitedHealthcare®, Cigna, and Anthem. In her free time, she can be found taking care of her animals (dogs, goats, peacocks, chickens), and reading a good book. Learn More.
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“This was the best experience I’ve ever had dealing with Medicare information.” – Darrell P.

About Us

For 40 years, our family has been helping seniors understand their Medicare benefits and find the best plan for their unique situation – the best part? Our service is always 100% free to you!

Wouldn’t this be

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Reading about Medicare can be confusing…Thats why we took all the important parts and put them into an easy, free video. 

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